#Black forest lodge reviews how to

Things happen and we were NOT expecting a refund, nor any special treatment. Unfortunately my partner and I were not able to make it due to a family emergency. You basically get a map of the place and your key. This is not the classic hotel experience where someone greets you at the front desk if you arrive tired and late. We were going to arrive after hours, so because this business is literally too small to man someone at the desk 24 hours, they leave a key in a random box outside at night. Natalie was actually helpful in setting us up. Let me take you on a factual journey: My partner and I booked a stay here last minute. Katrina and Rita are two of the worst customer service representatives I have ever come into contact with.

#Black forest lodge reviews how to

They have no idea how to run an exemplary hotel, which is no doubt why this is rated as a 2-star joint. The cabins are dirty and run down, and the 'family-run' staff is absolutely rude and treats guests like gutter rats. I hate to be cliche, but I wish I didn't even have to leave one star. I would have shelled out for an Airbnb if I did it again. But in Big Bear you have limited options with that budget. Anywhere else in the country I would complain about paying almost $100 for a room that was pretty shabby. Not loud enough to keep me up, but noticeable. The walls are pretty thin, I could hear someone in the next room snoring at night.

Probably would have been solved by the staff but we were only there one night and decided not to disturb them in the middle of the night. The fan was running when we got in the room but after turning it off we couldn't get it to come back on. I don't mind having things like a strange shelf above the window for the tv, but I could do without the window in the door that had no curtain and therefore let in light from the front deck all night. Instead of remodeling the old buildings they patched them up to make them useable. The design of the rooms is dated and piecemeal. The girl who checked us in was very friendly and happy to help. These rooms desperately need a carpet cleaning service! The reception had real coffee and creamer and teas. But when you are afraid to walk barefoot on the carpet because it looks so dirty you have to question wether you shouldn't have paid double for a well maintained establishment. This is the lowest price you can find in Big Bear for a last minute getaway from Los Angeles to the mountains.